Context: Can arise after paper-based processes are replaced by rigid platforms. The processes are digitized, but the constraint merely shifts—from manual documentation to slow modeling and validation cycles.
Why it matters: Extends time-to-change, creates opportunity cost, can deepen vendor lock-in and slows continuous improvement.
Typical signals:
- Even minor recipe adjustments require external specialists.
- Validation effort is out of proportion to the risk.
- Teams bypass official workflows (shadow processes).
Distinction: Not a capacity bottleneck (people/machines) but a structural, system-induced latency.
Resolution levers:
- Modularization instead of monolithic models.
- Preserve Word-native authoring (low learning curve).
- Risk-based change validation instead of full revalidation.
- Return process ownership to the business domain.
Further reading: